To be recognized as a customer-focused and innovative IT organization that provides a leading-edge and strategic technology environment for all Deserts as well as a strategic technology partner.
We are committed to delivering the highest quality customer support. Our systems are customized for each Desert and provides a secure, highly reliable technology infrastructure along with high‐quality, customer‐oriented services and support, so as to meet the ever changing needs of each Desert.
An Application Service Provider (ASP) is a business providing computer-based services to customers over the internet; such as access to a particular software application (such as customer relationship management)).
The need for ASPs has evolved from the increasing costs of specialized software that have far exceeded the price range of small to medium sized businesses. As well, the growing complexities of software have led to huge costs in distributing the software to end-users. Through ASPs, the complexities and costs of such software can be cut down. In addition, the issues of upgrading have been eliminated from the end-firm by placing the onus on the ASP to maintain up-to-date services, technical support, physical and electronic security and in-built support for business continuity and flexible working. The importance of this marketplace is reflected by the skills of the APS. Clients for ASP services include businesses, government organizations, non-profits, and membership organizations.
Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software". SaaS is typically accessed by users using a thin client via a web browser.
SaaS has become a common delivery model for many business applications, including office & messaging software, payroll processing software, DBMS software, management software, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), human resource management (HRM), content management (CM) and service desk management. SaaS has been incorporated into the strategy of all leading enterprise software companies.
One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.